Confirm the insect
A retained insect is identified where possible, while spotting and cast material are logged against the precise furniture joint or wall edge where they were found.
Bankside combines warehouse conversions, riverside flats and guest accommodation. We plan each visit around the evidence, the room and the building's access arrangements.
Tell us what you found, where it appeared and how the room is normally used.

Evidence and room history
A useful first conversation covers the earliest sighting, recent travel, overnight guests and any furniture moved between rooms.
Physical signs carry more weight than bites alone.
The survey follows normal movement through the property.
A controlled six-stage visit
A retained insect is identified where possible, while spotting and cast material are logged against the precise furniture joint or wall edge where they were found.
The technician records every sleeping space connected by regular use, shared belongings or recent room changes before agreeing which areas belong in the job.
Residents receive a practical checklist for laundry, floor access and sensitive possessions.
Equipment is arranged around the actual room volume and furnishing layout.
Temperature probes sit in slower-warming positions, such as deep upholstery or furniture beside a cooler masonry return, rather than only in open air.
The room is released after the planned exposure, safety checks and controlled cooling are complete.
Treatment choice
Whole-room heating can suit established activity where several harbourages may be present.
A limited finding may call for inspection and targeted work instead of heating every nearby space.
Some circumstances justify more than one technique.
Useful physical evidence
Seal a live or dead insect in a clear container and note the room and date.
Photograph dark marks before wiping them away.
Leave shed skins in place if practical, or secure them carefully.
Note marks found behind bedside furniture, along skirting or beneath upholstery.
Write down when each sign appeared and who used the room.
Itching cannot confirm the insect or locate the source.
Property use and responsibility
In a private flat, we ask who sleeps in each room and whether belongings have recently been transferred between them.
A purpose-built block may require lift booking, concierge notice or parking permission before equipment can reach the correct floor.
For shared homes, one contact should coordinate access while every occupant receives the same preparation and movement instructions.
Hotel teams should retain the room record, housekeeping observations and relevant luggage history without circulating unconfirmed claims among guests.
A study or lounge used overnight counts as a sleeping space. Its furniture should be considered during the initial survey.
Landlords and agents can arrange keys and permissions, but occupants often hold the clearest account of sightings and room use.
Serviced apartments need a realistic vacant period for inspection, treatment oversight, cooling and an orderly return to operation.
Room-specific preparation
Keep suspect bedding and clothing inside the agreed area until the technician gives handling instructions.
Provide clear access around the bed and larger furniture, but do not dismantle fitted pieces unless the written checklist asks for it.
Declare alarms, restricted sockets and any building rules that affect electrical equipment before the treatment date.
Arrange for people, pets and plants to remain outside the controlled area throughout the stated working and cooling period.
Point out artwork, wax products, instruments and fragile finishes.
Choose one person who can answer questions about the rooms and approve any evidence-led adjustment to the agreed boundary.
Explain the route from the vehicle to the room, including loading limits, reception sign-in, stairs and lift dimensions.
Remove medicines, aerosols, pressurised containers and essential electronics only as directed, keeping them away from untreated sleeping areas.
A scope-based price
The estimate reflects room dimensions, furnishings and the amount of preparation needed.
One bedroom may be quoted as a contained scope when inspection finds no credible link to another sleeping area.
Several rooms require a wider plan when occupants, laundry or luggage regularly connect them.
For guest accommodation, the written scope includes access windows and operational coordination. Review Bankside prices · send the property brief
Published starting prices provide context, but the written quotation should confirm included rooms, access assumptions, preparation and any planned review.
Local arrangements
Loading restrictions near the river can affect arrival time.
The handover contact should be available when the room is released. A separate nearby address still needs its own evidence record and survey. Explore pest control across Central London
Before you book
Keep an insect or clear photograph with the discovery date and exact location. That gives the survey a dependable starting point.
Rooms are chosen from physical findings, sleeping patterns and movement of possessions. A postcode or property size cannot define the boundary alone.
No. Leave bedding where it was found until you receive specific laundry and containment instructions for that room.
Mention medicines, aerosols, plants, candles, artwork, instruments and equipment carrying a manufacturer temperature limit.
Sheltered material warms more slowly than open room air. Several probes allow the operator to test the least responsive positions.
The resident, concierge or accommodation manager should nominate one person with keys and authority for every included space.
Return only after the technician completes monitoring, safety checks and cooling, then formally hands the room back.
Record the date, room and exact object, and retain the insect if possible. Avoid applying sprays before it is reviewed.
No. Reactions vary and may be delayed, so a fresh skin mark cannot by itself demonstrate surviving bed-bug activity.
Arrange an inspection
Send the building type, room history, latest reliable evidence and access restrictions. We can then discuss a proportionate Bankside treatment scope.