Review the signs
The technician checks the reported location and records material that supports identification.
A terraced bedroom, family house and station-side flat each need a different access and airflow plan. We inspect the reported evidence and the actual room before confirming whether heat is appropriate.
Share the room, building type and latest sign when you call.

Evidence before equipment
Bed bugs are often noticed near sleeping or long periods of sitting, but the first clue is not always conclusive. We examine mattress edges, bed frames, headboards, nearby cabinets and upholstered furniture for physical signs.
The conversation also covers recent travel, overnight visitors and second-hand furniture. This history can guide an inspection without being treated as proof. If bags or laundry regularly move between bedrooms, those routes may affect the agreed scope.
Once the relevant spaces are understood, the surveyor considers their volume, contents, construction and power. Heat is recommended only where it can be delivered and measured safely.
How the visit works
The technician checks the reported location and records material that supports identification.
Each room has a stated reason for inclusion, based on evidence or a credible movement route.
Written advice identifies what stays, what needs protection and what must not be transferred elsewhere.
Heaters, air movers and sensors are arranged around furnishings, access and the available circuits.
Readings at selected points show whether airflow or equipment positions need adjustment.
After cooling and final checks, the authorised person receives the service record and aftercare.
Choosing a response
A suitable, prepared room can be heated while sensors track slower areas within furniture and along its perimeter.
Approved products may suit harbourages that cannot be heated reliably or premises with incompatible possessions.
Monitoring and physical measures can accompany selected treatments when distinct parts of the case need different action.
Useful inspection clues
Retain a specimen safely and record its date, room and exact resting place.
Spotting around seams or joints should be photographed both close up and in context.
Marks on linen deserve examination, although they do not confirm the cause alone.
Eggs and shed skins can collect in protected cracks; leave them undisturbed for inspection.
A dated note can show whether sightings remain in one room or follow a movement pattern.
Bites vary between people and resemble other conditions, so diagnosis requires better evidence.
Crayford premises
Bedrooms may be close together, while stairs and narrow landings influence the equipment route.
Confirm the floor, parking arrangements, communal doors and any lift booking before attendance.
Irregular layouts and retained joinery require careful inspection before airflow is planned.
Room use, laundry and movement of personal bags help establish which areas need access.
Adults and children may use several sleeping or sitting areas; evidence determines which are relevant.
Tenant, agent and owner need one agreed scope and one set of preparation instructions.
Booking history provides context, while a physical survey decides the rooms requiring action.
Before the appointment
Leave beds assembled until their frames, joints and headboard fixings have been inspected.
Keep bags, bedding and loose possessions inside the affected space unless written advice says otherwise.
Declare medicines, aerosols, batteries, candles, plants, artwork and temperature-sensitive equipment.
Arrange for people and animals to remain outside the treatment zone until release.
Make furniture edges accessible without emptying every drawer or cupboard indiscriminately.
Identify the consumer unit and report damaged sockets, overloaded circuits or electrical faults.
Provide keys and permissions for every room or locked storage area within the scope.
Confirm parking, entrance codes, lift access and the person responsible for hand-back.
Quotation factors
Volume, furniture and available power determine the equipment and working time.
The quote records why each room is included and whether stages are required.
Access windows, permits and coordination are incorporated into the practical plan.
Final pricing reflects inspection findings, room count, contents, preparation and any follow-up. See Prices or contact the team.
Crayford & East London
Residential streets may allow straightforward access, but that cannot be assumed. A flat near the town centre may have controlled parking, entry codes or a lift shared with residents.
Give the unloading location, walking distance, steps, door widths and floor. If an agent or concierge holds keys, agree the arrival and release contacts before equipment is dispatched.
Questions before booking
A clear image in context can help, but a safely retained specimen or room inspection is more dependable. Bites alone cannot confirm bed bugs.
Usually not before assessment. Disposal may be unnecessary and moving an untreated mattress risks spreading activity through the property.
Not automatically. Follow the written advice for the chosen scope; indiscriminate emptying can move insects and complicate preparation.
Declare medicines, aerosols, batteries, wax products, plants, artwork and anything with a stated temperature limit.
Sensors are placed in selected sheltered positions. Their readings guide changes to airflow and equipment placement.
That depends on the documented safety plan. Nobody may enter the treatment zone before the technician releases it.
After the heating cycle, controlled cooling and final checks are complete. The responsible person receives specific re-entry advice.
No. Evidence, building construction and believable movement routes determine whether another flat needs inspection, monitoring or action.
Record the date and place, retain or photograph it safely, and contact the team before applying products or moving belongings.
Speak to the team
Send the address, affected room, recent evidence and access details. We will arrange an appropriate assessment.