Identify and control
Confirm the pest where possible, inspect the active zone and apply an appropriate treatment within the agreed scope.
Custom House · treatment and repair handover
Pest Control Custom House
Pest activity can need treatment, a building repair or both. We make the dividing line clear so that an essential action is not lost between contractors.
- Evidence and route recorded separately
- Repair notes written for the responsible contact
- Follow-up checks whether the handover worked
Clear handoverCustom HouseInspect · treat · repair
Each action goes to the person equipped and authorised to do it.
Authorise access
Open shared areas, approve expenditure and coordinate residents, tenants or operators affected by the plan.
Make fabric work safe
Complete drainage, joinery, service or fire-stopping work that falls outside pest-control treatment.
“Seal every gap” is not a specification.
A handover should explain the observed route and the constraint around it.
Control the immediate pressure while the route is resolved properly.
A mouse entering beside pipework may require trapping or another control measure inside, but lasting exclusion depends on a sound repair around the service. If that penetration forms part of a protected construction, the correct material and competent installer matter; it should not be filled casually during a pest visit.
Rat evidence connected to a drain defect needs a suitable drainage investigation and repair route. Surface baiting without addressing a credible structural source can leave the same pathway available. Conversely, a damaged drain should not be blamed simply because rats are suspected: the connection needs evidence.
For insects, cleaning and stock management can be central without being the whole treatment. Cockroach harbourage may sit behind equipment that needs safe isolation, while stored-product beetles can persist in overlooked food residue or affected packaging. The handover states what the occupier can do and what needs specialist access.
Wasp entry at roof level may need nest treatment rather than immediate sealing. Blocking an active entrance can divert insects into occupied space. Timing and safe access are agreed before any later fabric work is recommended.
A recommendation remains open until somebody accepts it.
- 01
Record
Photograph and locate the relevant sign, route or damaged element.
- 02
Assign
Name the resident, manager, technician or trade responsible for the next action.
- 03
Complete
Keep treatment records and repair confirmation together with any access limitation.
- 04
Verify
Review fresh evidence and confirm that the intervention has not created another route or safety issue.
Choose a service around the diagnosed problem.
The inspection may produce both an immediate control plan and a separate property action.
01
Pest inspection
Evidence, limitations and responsibilities set out clearly.
View service →02Rat control
Activity control linked to credible routes and sources.
View service →03Wasp control
Safe nest assessment before decisions about access holes.
View service →04Beetle control
Species and affected material checked before treatment.
View service →A photograph of a repair is useful, but the nearby pest record completes the check.
Who completes which part of the plan?
Does pest treatment include structural repair?+
Some minor proofing may be agreed, but drainage, roofing or larger fabric work can require the owner or a specialist trade.
What makes a repair recommendation useful?+
It should name the exact point, supporting evidence, intended result, access requirement and person responsible.
Should cleaning happen before monitoring?+
Immediate hazards can be managed, but useful signs should be recorded. Later cleaning must protect labelled monitors and treatment points.
Who checks completed proofing?+
The programme should assign verification and compare the repaired point with fresh evidence after a suitable interval.
Turn the report into action
Arrange a Custom House visit with the right access contact.
Tell us the latest evidence, the property type and who can authorise shared access or repair decisions.
Call 020 3404 6650Send the property details