Sign in and confirm
The authorised contact verifies access and the rooms listed for assessment.
We establish the evidence and agree the precise rooms involved before treatment. Suitable heating work is then arranged around the building's access and safety requirements.
Provide the floor, reception contact and servicing instructions when discussing the property.

Describe the evidence precisely
Unexplained bites do not establish the presence of bed bugs. A retained insect, dark spotting, a cast skin or repeat traces near an occupied bed offers more useful evidence for an assessment.
Record the exact room and furniture location before housekeeping clears anything. A close, focused photograph can help, although a securely contained specimen is preferable when available.
Serviced accommodation should preserve room history, including guest changes and any items moved by staff. These details guide inspection without suggesting that cleanliness caused the activity.
Managed from arrival onwards
The authorised contact verifies access and the rooms listed for assessment.
Preparation, sensitive items and building safety conditions are checked.
Heaters, fans and monitoring probes are laid out for that interior.
The technician observes a staged warm-up rather than leaving equipment unattended.
Readings behind suitable furniture guide adjustments to airflow and placement.
Cool-down, re-entry and any recommended review are communicated to the contact.
Method follows suitability
A compatible room can be heated while air is moved around suitable contents. Sensor data from several locations informs the on-site adjustments.
A limited harbourage or heat-sensitive space may call for carefully targeted product use under stated safety directions.
Some evidence supports measures at different stages. The reason for each stage and its follow-up should be documented.
Help the inspection
Keep the insect undamaged and label its room and discovery date.
Photograph dark pinpoints at mattress edges, frame fixings or headboard joints.
Stains can support other evidence but should never be treated as proof alone.
Cast skins may be lodged beneath labels or inside protected gaps.
Include a sofa if guests or residents have slept there recently.
A dated record of occupancy and discoveries reveals a more coherent pattern.
Premises around Heron Quays
Goods lifts, reception authority and loading slots may all require booking.
Guest privacy and room turnover call for one responsible operational contact.
Housekeeping records can support evidence review and safe preparation timing.
Residential and commercial routes may have separate security arrangements.
Agent approval and occupant access must be resolved before attendance.
The leaseholder or tenant should understand the agreed boundary and instructions.
Shift patterns matter when rooms must be vacant and accessible together.
Preparation and permissions
Keep potentially affected possessions within the written treatment boundary.
Give access to the bed, nearby furniture and relevant storage.
List medicines, aerosols, batteries and objects sensitive to elevated conditions.
Ensure occupants, pets and plants leave for the specified time.
Complete linen handling in sequence and separate processed textiles.
Do not dismantle furniture unless the technician requests it.
Confirm electrical capacity and tell facilities staff about the planned work.
Book loading, security clearance, lift use and room keys in advance.
Quote the actual operation
Scoped using evidence, dimensions, furnishings and the preparation requirement.
Includes more spaces only when findings justify a wider working boundary.
Accounts for authorisation, staff liaison and controlled service access.
Security delays, restricted lift time or specialist contents may affect the quotation. See Prices or contact the team.
Heron Quays access
A street address may lead visitors to the wrong entrance. Supply the service-bay location, reception desk and any identification required for contractors before the appointment.
Confirm whether a goods lift is available and how long it may be held. The technician also needs an authorised person who can open the exact accommodation and answer room-specific questions.
Questions for residents and managers
Reception can facilitate entry, but an authorised person must confirm the affected room, decisions and preparation responsibilities.
Dimensions and building rules vary. Provide lift capacity and doorway measurements so the proposed route can be reviewed.
No. Other homes are not included automatically; any wider recommendation must follow evidence, access authority and separate agreement.
Avoid removing clues or carrying loose items elsewhere. Record evidence and follow the issued preparation before routine clearing.
Keep them contained and obtain room-specific advice. Unplanned transfers can make the original boundary harder to manage.
Open air and sheltered positions respond differently. Those measurements help guide circulation and equipment changes.
Only after the technician's re-entry confirmation and any operational checks required by the building manager.
No. Future introductions remain possible, so staff should retain the monitoring and reporting procedure provided.
Nominate a resident, facilities contact or accommodation manager who can record the handover and distribute necessary instructions.
Coordinate the people and place
Share the evidence, room status and building procedures. We can then discuss suitability and the practical next step.