Verify the exact flat
The technician confirms the entrance, room list and reported findings.
We assess the signs and agree which occupied rooms require attention. Where heating is suitable, the team plans preparation and block access before bringing equipment.
Give the block, floor, room history and details of the person providing access.

Start with something identifiable
A skin reaction is not enough to diagnose bed bugs. More dependable signs include an insect, dark spotting, pale shed material or repeated traces near a bed, divan or sofa used for sleep.
Secure any specimen and take clear photographs of fixed marks. Write down the date, bedroom and precise item involved before bedding is removed or furniture shifted.
Explain recent overnight stays and any change of sleeping place. This helps define inspection priorities without suggesting that travel or a particular resident must be responsible.
Work in a clear order
The technician confirms the entrance, room list and reported findings.
Sensitive items, absence plans and electricity receive a final check.
Heaters, fans and probes are laid out for the furniture arrangement.
Conditions rise in managed stages while the room remains supervised.
Measurements reveal where airflow or equipment positions need refinement.
After cool-down, observations and any future monitoring are covered.
Select for the situation
A compatible space can be warmed with air circulated around suitable contents. Readings away from the centre inform adjustments throughout.
Specific harbourages or materials that cannot tolerate heat may favour a precise application.
When evidence supports a staged plan, every action should have a stated purpose and follow-up point.
Keep clues in place
An intact insect allows direct examination instead of relying on memory.
Photograph dots around mattress seams, frame joints and headboard fixings.
Small stains can add context but do not establish the cause alone.
Pale shells may remain inside divan edges or narrow furniture gaps.
Include upholstery when a resident regularly sleeps or rests there.
Dates help show whether separate sightings form a continuing pattern.
Poplar housing practicalities
Lift status, floor number and estate access need confirmation beforehand.
Similar block names make an exact entrance and meeting point important.
Internal stairs and split-level sleeping areas influence room planning.
Concierge permission, loading bays and goods lifts may require booking.
Each included bedroom needs a key and consistent occupant instructions.
Residents and property managers should agree decisions and communication.
Changing occupancy and housekeeping records can support the inspection history.
Prepare without transferring items
Keep loose belongings within the boundary described in writing.
Allow access to beds, nearby cupboards and relevant soft furniture.
Identify medicines, aerosols, pressurised items and vulnerable electronics.
Arrange for residents, animals and plants to leave when directed.
Complete laundry instructions in order and separate finished textiles.
Leave furniture assembled unless a technician asks otherwise.
Report electrical faults and confirm the supply for the room.
Provide block, parking, entry, lift, alarm and key-holder details.
A defined quotation
Assessed after its evidence, volume, contents and readiness are understood.
Includes another space only when the findings support its inclusion.
Accounts for access authority, resident liaison and operating restrictions.
A long lift route, controlled loading or further advised work can influence the amount. See Prices or contact the team.
Arriving in Poplar
Provide more than a street address: include the estate or building name, entrance letter and floor. Confirm whether the lift is working and where equipment can be unloaded lawfully.
The meeting person should carry all necessary fobs and keys. For a maisonette, mention internal steps between the entrance and any bedroom in scope.
Questions for residents
Yes. Other homes are not included automatically; the scope follows evidence, authority and agreed access.
Tell the team before arrival. The floor, stairs and equipment carrying risk must be assessed.
Contact whoever controls contractor entry or makes property decisions, while keeping the attending resident fully informed.
No. Keep items contained and follow the preparation plan rather than moving them into shared areas.
That depends on their contents and the room setup. Follow the specific opening and spacing instructions provided.
Animals must leave the relevant area for the advised period. Mention aquariums and specialist enclosures early.
The technician confirms re-entry after work and cool-down; residents should not rely on a general estimate.
No. Later introductions remain possible and work in one flat does not provide blanket protection elsewhere.
Contain it, record the exact room and date, and contact the team before moving belongings or applying products.
Give the exact entrance
Share the evidence, flat layout and access arrangements. We can then explain an appropriate assessment and preparation plan.