Check authority
The team confirms entry, evidence and the rooms listed in the plan.
We inspect credible signs and the places used for sleep before agreeing treatment. Where heat is appropriate, the plan covers preparation, building access and measured room conditions.
Share the block, floor, entry system and lift details when you make contact.

Keep each clue connected to its room
Bites alone cannot identify bed bugs. Retain a suspected insect in a sealed transparent container if this can be done safely, and record its location. Photograph spotting, cast skins or stains with the nearby seam, frame or furniture edge visible.
Explain every bed in current use and mention a sofa where somebody often sleeps. Add recent visitors, journeys, deliveries and room changes to the history without assuming they prove how activity began. An introduction can happen in any standard of home.
The technician checks plausible protected areas around the relevant rest points. Findings are documented by room, distinguishing private spaces from communal access. Treatment is scoped from this record rather than from the number of flats or bedrooms nearby.
A supervised visit
The team confirms entry, evidence and the rooms listed in the plan.
Occupants, power, preparation and vulnerable contents receive a final check.
Heaters, fans and probes are placed around the furnished layout.
Temperature increases progressively while the operator watches circulation.
Measurements from sheltered points direct changes to the setup.
After cooling and checks, the resident receives re-entry guidance.
Choose from the findings
A compatible furnished room can be warmed under supervision. Probe data from several points records how conditions develop.
A local harbourage or sensitive interior may suit precise application. Treated locations, restrictions and review needs should be explained.
Where several measures have distinct purposes, their order is documented. Occupants receive consistent instructions between actions.
Preserve useful context
Label the container with its date, room and exact collection point.
Photograph marks beside mattress piping, labels and frame fixings.
Cast skins can sit within narrow cracks, folds and recessed holes.
Record timing and position without assuming the marks prove identity.
Include seating used for regular naps or prolonged evening rest.
Note when someone moved beds or transferred luggage between spaces.
Practical arrangements vary
Floor level, working lifts and door entry require confirmation.
Concierge registration and loading rules may need advance notice.
Private bedrooms and shared landings require distinct boundaries.
Narrow stairs can affect the safe carrying route.
One organiser can align instructions for residents and rooms.
Landlord authority and occupant access should be settled early.
Room allocations and arrival dates affect the workable schedule.
Keep belongings out of communal areas
Leave loose possessions in their current room unless instructed otherwise.
Provide access to beds, nearby storage and relevant upholstered furniture.
Identify medicines, aerosols, batteries and temperature-sensitive objects.
Arrange for people, animals and plants to leave as directed.
Process laundry in order and isolate finished textiles securely.
Do not place furniture, bags or bedding in a shared hallway.
Report socket faults, isolated circuits and building power rules.
Confirm keys, lift booking, entry contact and lawful loading.
Scope determines the quotation
Considered after dimensions, furnishings and preparation are known.
Quoted together only where findings support the wider boundary.
Planned around authorised access, occupancy and site procedure.
A long internal carry, booked lift or specialist contents may change the final figure. See Prices or contact the team with accurate property details.
Reaching Shadwell homes
Give the building name, flat number and entrance used by contractors. State whether a caretaker, concierge or resident must meet the technician and whether a service lift requires advance booking.
Provide the legal loading point and any time restriction. If equipment must travel through a long corridor or up stairs, the team needs that information before the appointment duration is agreed.
Questions before building access is booked
No. Skin reactions neither identify the pest nor establish a source. Physical evidence and separate inspection are needed.
You may share information according to building procedures, but pest identification should come from suitable evidence and expertise.
No. Keep suspect belongings contained inside the relevant home and follow the preparation advice.
It may be suitable after the room, power, contents and equipment route are assessed. Height alone does not decide.
Their design and contents are reviewed. Do not empty them elsewhere; await advice about opening, spacing and protection.
Your instructions apply to the defined property and authorised area. Another home requires its own evidence and arrangements.
The technician confirms it after the heat cycle, cooling and safety checks. Do not rely on a generic duration.
That depends on findings and the treatment record. Use any advised devices at the specified locations.
No. Bed bugs may arrive later in luggage or furniture. Inspect used items and respond promptly to credible signs.
Provide room and building information
Explain the evidence, sleeping spaces and entry procedure. The team can discuss an appropriate next step.