Check the account
Technicians review sightings, room occupancy, travel, second-hand items and any products already applied.
A Millbank visit begins by confirming the evidence, the rooms involved and a safe route through the building. If controlled heat is appropriate, the treatment is measured throughout rather than left to assumption.
Tell us what was found, which room is affected and who manages access.

A useful first report
Record where a suspected insect or trace appeared. A clear, dated photograph is more useful than a report of bites.
Explain who sleeps there and what moved recently. This identifies nearby spaces worth inspecting.
Leave it undisturbed. Moving possessions can destroy clues and create a transfer route.
From arrival to release
Technicians review sightings, room occupancy, travel, second-hand items and any products already applied.
Bed components, nearby furniture, protected junctions and stored belongings are examined for signs that can be identified.
Findings and room connections define the working area, with uncertainties recorded instead of disguised as certainty.
Heaters, air movers, cables and probes are placed around the contents while a safe working route is maintained.
Selected readings guide changes to airflow and equipment position during treatment.
After controlled cooling, the responsible contact receives re-entry, aftercare and reporting instructions for that property.
Choosing the method
This may suit a clearly bounded, prepared room where equipment can circulate warm air and monitor sheltered points.
A different programme may be preferable when construction, access or sensitive possessions make heating unsuitable.
Monitoring or complementary treatment can be added when inspection gives it a clear role, rather than as a routine extra.
Clues that aid inspection
If it can be done safely, contain the insect in a sealed clear pot and label where and when it was found.
Dark spotting close to mattress piping, screw holes or headboard joints is worth photographing before cleaning.
Pale shed skins in a sheltered seam may remain after the insect has moved, so their position is relevant.
Possible eggs require close examination; colour and size alone are not enough for a confident identification.
A brief diary of sightings can reveal whether reports recur in one sleeping place or follow a particular item.
Reactions differ greatly and do not prove the cause, so they should prompt investigation rather than self-diagnosis.
Buildings and responsibilities
Concierge arrangements, service lifts and substantial furniture affect delivery and setup.
Management may control parking, lift protection, alarms and contractor access.
Identify every sleeping area and belongings that move between floors.
Booking gaps must allow treatment, cooling and documented room release.
One coordinator should give every occupant consistent preparation instructions.
Resident, landlord and agent need clear responsibilities for entry and preparation.
Sleeping patterns and shared upholstery can matter more than an office label.
Preparing without spreading
Keep possessions in the assessed rooms unless the technician gives a specific movement instruction.
Complete only the requested laundry, bagging and storage tasks.
Identify medicines, plants, aerosols, candles, artwork and materials that could be heat sensitive.
Arrange for people and animals to remain away until authorised to return.
Make relevant furniture, wardrobes and perimeter areas reasonably accessible.
Do not discard a mattress or carry it through communal corridors without advice.
Declare alarms, sprinklers, restricted circuits and any building permit requirements.
Confirm the arrival point, keys, lift booking and a reachable decision maker.
Understanding the quotation
A figure follows once dimensions, contents, evidence and preparation needs are known.
Connected spaces are included only where inspection or patterns of use justify a wider treatment boundary.
Quotes account for security procedures, operating constraints and the staff needed to coordinate the visit.
The written quotation should identify included rooms, the proposed method, preparation duties and any planned review. Visit Prices for general information or send the Millbank details for a property-specific discussion.
Millbank & Central London
Large riverside blocks may have a residential lobby, security desk, courtyard or service entrance on different streets. Give the building name and the door approved for contractors.
Parking restrictions affect the appointment. Mention loading, steps, lift dimensions, reception clearance and the distance to the room.
If an occupant divides time between two addresses, report each one and explain what travels between them. Each property still needs its own evidence and access record. Explore pest control across Central London.
Questions from property contacts
A sharp image may help, but scale, location and a retained specimen can make identification more reliable. Do not rely on a blurred photograph alone.
No, not unless instructed. Keep it with the room and avoid carrying loose linen through shared parts of the building.
Not automatically. Inspection evidence, sleeping patterns and movement between rooms should determine which spaces are included.
Declare them during planning. Their materials, frames and storage conditions can then be considered before any heat setup is approved.
Provide the available supply details and building rules early. The technician must confirm that the planned equipment can be supported safely.
Open air can warm differently from dense furniture or screened edges. Multiple readings help reveal where adjustments are required.
Only after the cycle and managed cooling are complete and the technician has given the property-specific re-entry instruction.
No. Disposal is not an automatic requirement and moving an uncovered bed may spread material through communal areas. Ask before acting.
Record any credible new sign with its date and exact position, retain it if practical, and contact the team before using another product.
Prepare an accurate brief
Share the evidence, room use, sensitive contents and entrance so we can consider next steps.