Check the brief
The technician matches the agreed rooms to the evidence and occupants’ information.
A survey connects the physical signs with the rooms people actually use before treatment is scoped. Where heat is suitable, equipment and monitoring points are arranged for that particular space.
Share the floor, parking point and entrance arrangements when describing the address.

Begin with a defensible identification
Skin marks cannot diagnose bed bugs. A contained insect, a clear image of spotting or shed material, and the location provide better information. Note the dates.
Explain the main bed, occasional guests and any sofa used for long rests. Travel or used furniture may be relevant, but does not prove the cause.
Inspection focuses on relevant seams, joints, folds and protected gaps. The resulting record supports a defined treatment area instead of a blanket assumption about the whole home. It also identifies possessions or construction features that need special handling.
Six stages with a clear purpose
The technician matches the agreed rooms to the evidence and occupants’ information.
Preparation, sensitive articles, electrical arrangements and safe access are reviewed.
Heat sources, air movers and probes are set according to furniture and dimensions.
The temperature is raised under observation rather than rushed to a single target.
Readings around sheltered positions guide changes to placement or circulation.
The team allows cooling, checks the room and provides individual re-entry advice.
Choose from the inspection, not habit
A compatible room and its suitable contents can be warmed together. On-site readings allow the setup to respond to conditions as they develop.
Localised product use can suit a narrow finding or a setting where heat presents practical problems. Applied areas and safety directions must be clear.
Sometimes separate measures have complementary roles. A coordinated plan sets their timing and prevents one activity from undermining another.
Keep potentially useful clues
Secure the insect without using adhesive directly on it and label the room.
Photograph marks around mattress labels, bed fixings or nearby edges before wiping.
Cast skins may be tucked within folds, cracks or recessed screw points.
Record recurring marks, although their appearance alone cannot establish the source.
Include an armchair or couch if it is used as a regular resting place.
List discoveries, guests, journeys and furniture arrivals in date order where possible.
Information about the address
Several floors and occupied bedrooms make a room-use summary valuable.
A narrow passage or staircase can influence the equipment carrying route.
Floor level, lift access and entry systems should be confirmed early.
Clarify which landing, hall or utility spaces are shared with neighbours.
Preparation must be workable for residents with different daily routines.
Settle who authorises work and who can provide keys on the day.
Occupancy records and changeovers help determine an achievable schedule.
Contain first, prepare carefully
Do not carry loose items from a suspected room into an unaffected area.
Ensure agreed beds, cupboards and upholstered pieces can be approached safely.
Identify pressurised containers, medicines, batteries and objects vulnerable to heat.
Make arrangements for residents, pets and plants for the specified absence period.
Follow the laundry order and isolate cleaned textiles in suitable sealed storage.
Leave furniture intact unless the property instructions expressly request dismantling.
Advise the team of unsafe outlets, power isolation or limited electrical capacity.
Confirm keys, concierge contact, alarms and legal unloading options in advance.
Quotation rather than a guessed tariff
Considered after measurements, furnishings and preparation have been discussed.
Estimated where physical findings support including multiple spaces.
Accounts for authorised access, resident liaison and operating constraints.
The final quote can reflect carrying conditions, special contents and follow-up indicated by the survey. Check Prices or contact the team with the relevant facts.
Getting equipment into Gants Hill properties
Some addresses have straightforward drives, while others depend on controlled parking or a route from a busy main road. Supply the most practical entrance, any restriction times and the distance from a lawful stopping point.
For upper-floor accommodation, confirm whether a lift can carry equipment and whether a caretaker controls entry. Details about stairs and shared corridors allow the technician to prepare without assuming access on arrival.
Straight answers before a decision
No. Arrange identification or inspection first because skin reactions are not specific to bed bugs and treatment needs a sound basis.
Place it carefully in a sealed clear container, record the location and date, and avoid damaging identifying features.
Avoid changing the usual sleeping arrangement without advice. Moving people and possessions can complicate the activity pattern and subsequent assessment.
Possibly, once the room, power, contents and equipment route have been checked. Building permission or booked lift access may also be necessary.
Only if the written plan says so. Their construction and contents determine whether items stay, are spaced out or require protective handling.
The technician will define the exclusion area and timing. Everyone must follow the specific safety directions rather than assuming another room is acceptable.
Open air can warm differently from sheltered positions. Comparing measurements provides a better account of conditions across the agreed treatment space.
Follow the handover advice, particularly if a residual product is also used. Premature washing could interfere with a deliberately treated surface.
Only evidence can answer that. In a connected building, relevant signs or shared service routes may justify involving a landlord or managing agent.
Give the team an accurate starting point
Report the physical signs, room use and access arrangements. We can explain which investigation or treatment step is appropriate.