Verify the boundary
Rooms, evidence, entry arrangements and the responsible contact are reconfirmed.
We inspect the reported signs and how each room is used before proposing treatment. Suitable spaces are prepared and heated under supervision with readings taken beyond open areas.
Tell us about loft rooms, side access and stairs when describing your address.

Preserve evidence before clearing
If you find an insect, keep it undamaged in a sealed container and write down where it was collected. Photograph dark spotting, cast skins or staining with enough surrounding detail to show whether it was on a mattress edge, frame joint or nearby furnishing.
Explain normal sleeping arrangements and any recent change. A spare bed, lounge sofa or child’s room may be relevant depending on use and observations. Journeys, guests and brought-in furniture help establish timing, but do not by themselves identify the route of introduction.
Inspection concentrates on plausible protected gaps around the reported locations. The technician records positive and negative findings, then defines the rooms that warrant action. A broader scope requires evidence rather than a simple assumption that every bedroom is affected.
A supervised working cycle
Rooms, evidence, entry arrangements and the responsible contact are reconfirmed.
Preparation, power and the handling of vulnerable possessions receive a final review.
Heat sources, air movers and sensors are placed for the room’s characteristics.
The technician observes conditions throughout a controlled temperature increase.
Measurements from sheltered positions guide adjustments to improve distribution.
After cooling and checks, residents receive re-entry and monitoring guidance.
Treatment should remain proportionate
A compatible room can be heated with suitable contents retained inside. The technician follows measurements and adjusts air movement while work progresses.
Careful product placement may better fit a localised issue or heat-sensitive environment. Instructions identify the relevant surfaces and precautions.
Where several actions are justified, their different purposes and timing must be clear. This helps occupants follow preparation and aftercare correctly.
Clues in their original context
Label a secured specimen with its date, room and exact collection point.
Photograph spotting near seams or fittings before cleaning the material.
Cast skins may remain in fabric folds, frame holes and narrow recesses.
Note recurring marks on bedding, while remembering that they are not conclusive.
Include seating used regularly for dozing, reading or overnight rest.
Record room moves and discoveries to show how the concern developed.
Different household arrangements
Compact stairs and furnished bedrooms require a considered carrying route.
A clear side path can sometimes offer simpler access than the main hall.
Sloped ceilings, eaves cupboards and narrow stairs affect setup decisions.
The floor, entry system and working lift need confirming beforehand.
Each resident should understand the boundary and their preparation duties.
Agree who provides entry, consent and communication on treatment day.
Inventories can help flag sensitive items and recently introduced furniture.
Avoid moving the evidence elsewhere
Retain loose possessions within the boundary unless instructed to remove them.
Provide access to bed components, storage edges and relevant upholstered seating.
Point out medicines, aerosols, batteries and objects vulnerable to temperature.
Arrange for people, animals and plants to leave for the required period.
Process laundry in the specified order and separate it after completion.
Do not dismantle beds or throw furniture away without professional advice.
Report faulty sockets, restricted circuits or known electrical isolation.
Confirm keys, gates, parking location and alarm procedures before arrival.
An estimate tied to the address
Reviewed using its size, contents, preparation and inspection evidence.
Considered when findings support a wider treatment boundary.
Arranged around occupancy, authorised access and communication duties.
Carrying distance, special contents and a recommended return can change the final quote. See Prices or contact the team to provide the details.
Access across Highams Park
Tell the team where the working vehicle can stop and whether the front path, driveway or side entrance will be clear. Mention external steps and any tight turn before the equipment reaches a bedroom.
For a flat, confirm the floor, lift and door-entry procedure. If a loft conversion is involved, describe its staircase and eaves storage so the team can assess the route as well as the space itself.
Questions before agreeing the work
No. Bite appearance and pattern are unreliable for identification. Look for physical signs and preserve a specimen for assessment where possible.
Photograph and show them first. Their position may help the inspection, whereas cleaning can remove context before the cause is established.
Discuss sleeping arrangements before changing them. Moving people and belongings can alter activity and make the room history harder to interpret.
It may be suitable after the volume, slopes, eaves, power and access are assessed. The decision cannot be made from the room name alone.
Follow the property-specific list. Some may remain with suitable spacing, while delicate contents or particular cupboard designs require another arrangement.
They must leave the specified treatment area for the stated period. Tell the team about every animal and enclosure during planning.
Open spaces can warm faster than protected areas. Comparing readings gives the technician evidence for adjustments during the cycle.
Only the on-site technician can confirm this after cooling and safety checks. Wait for the handover rather than assuming a fixed time.
A new introduction remains possible through travel, visitors or used furniture. Inspect suspect items and report credible signs promptly.
Begin with an accurate room account
Describe the evidence, who uses the room and how it is reached. The team can recommend an appropriate next step.