Currently occupied
Residents, pets, belongings, food and daily access shape safe inspection and product placement.
An occupied bedroom, empty flat and premises between users can show pest evidence differently. We record the occupancy state so inspection, treatment and handover match what is actually happening in the space.

Mile End enquiries can involve period homes, estates and mixed-use buildings. The state belongs to the affected room or unit, not necessarily the whole address.
Residents, pets, belongings, food and daily access shape safe inspection and product placement.
Reduced human activity changes observations, while furniture and hidden harbourage remain relevant.
Cleaning, removal and repairs can destroy evidence or move insects unless the order is planned.
Staff, customers, food, stock and equipment create separate access and safety requirements.
For suspected bed bugs or fleas, keep bedding, bags and upholstered furniture in the affected room until identification and preparation are agreed. Moving to sleep elsewhere can alter where activity is found.
For rodent signs, secure exposed food and photograph droppings or damage before necessary hygienic cleaning. Do not seal a suspected active opening before the route has been assessed.
Tell us about children, pets, allergies and vulnerable occupants. These details affect product choice, placement, departure and re-entry, while the physical evidence still determines the treatment boundary.
A room without people can produce fewer bed bug reports even if insects remain around furniture and resting places. Flea pupae can also persist through a vacant period. Dates of last occupancy and furniture movement are useful context, not a diagnosis.
Clearance should pause around damaged textiles, food packaging, droppings and specimens until they are recorded. Contractors need to know which items should remain for inspection and which hazards require immediate removal.
Repairs can expose or close routes. List plumbing, flooring, kitchen, loft or decoration work and retain photographs of openings before they disappear behind new fabric.
A landlord or agent should identify who holds keys and who will receive treatment and re-entry instructions. An unoccupied unit still needs one accountable person.
The order is adapted to pest, safety and property condition.
The final service depends on identification and evidence, not vacancy alone.
Occupied or furnished rooms with preparation controls.
View service →02Room and contents assessed for thermal suitability.
View service →03Pets, flooring, vacancy and lifecycle considered.
View service →04Food access, fixed controls and proofing sequence.
View service →05Operating restrictions and documented corrective work.
View service →Confirms affected rooms, belongings, pets and safe access.
Provides keys, recent history, contractor work and handover authority.
Controls opening times, food, stock, machinery and restricted zones.
Name rooms, contents and any area that remained inaccessible.
Give cleaning, re-entry, monitoring and movement instructions.
Review fresh signs and assigned structural actions.
Transfer factual records without declaring an unsupported guarantee.
Yes, vacancy does not rule them out. Last occupancy, furnishings, physical signs and inspection findings help determine whether bed bug treatment is appropriate.
Not automatically. Clearance can remove droppings, damaged materials, specimens or disperse insects. Record evidence and obtain pest-specific instructions first.
A landlord, agent or authorised key holder who knows the recent occupancy and contractor history and can receive treatment and re-entry instructions.
Vacancy and reduced host activity can affect observations, but treatment still considers identification, flooring, pets, furnishings and the flea lifecycle.
Provide factual treatment boundaries, relevant preparation and cleaning, completed repairs and any monitoring or review still outstanding. Avoid unsupported guarantees.
Add the latest evidence and key holder. We will plan inspection and preparation around the correct state.
Call 020 3404 6650Set the occupancy briefConfirm whether monitors remain, another visit is planned, a repair is outstanding or a room still has restricted access. The person taking control of the property should know which observations are historic and which result still needs to be recorded.