Hear the household account
Dates, discoveries and usual sleeping positions establish the starting point.
We review what was found, where people sleep and how the relevant rooms connect. When controlled heat is suitable, the plan covers preparation, access and readings from contrasting positions.
Give the flat, floor, entrance and name of the person meeting the technician.

Check before acting
Bites and itching cannot identify bed bugs because people react differently and other causes can look similar. A retained insect, clustered dark dots, shed skins or eggs near a resting place gives stronger grounds for assessment.
Seal a suspected specimen in a small transparent container. Take clear photographs before changing the bed or cleaning nearby edges, then note the date, room and precise location.
Avoid shifting mattresses or bags into another bedroom. Unplanned movement can extend the affected area, while domestic sprays may disturb activity and make the original pattern harder to interpret.
The visit in sequence
Dates, discoveries and usual sleeping positions establish the starting point.
Inspection determines which spaces need inclusion and which do not.
Access, belongings, occupancy and power are checked before equipment runs.
Heating progresses under supervision rather than through a sudden increase.
Probe results guide airflow and equipment changes within the room.
Cooling, safe return and subsequent observation are explained clearly.
Select for the situation
Suitable rooms and contents are warmed while air circulates. Sensors at deliberately varied points help the operator manage progress.
Defined harbourages or sensitive belongings can make a precise residual approach more appropriate.
Where inspection justifies several techniques, the household should receive one coherent order of work.
Look close to regular rest
Keeping it intact improves the chance of a sound identification.
Check mattress piping, frame corners and sheltered screw recesses.
Rust-toned marks support context but do not prove bed bugs alone.
Pale cast material can collect beneath labels or within timber joints.
Seating is relevant where an occupant often sleeps or rests for hours.
Recording exact places helps distinguish recurrence from a single incident.
Stepney accommodation
Block entrances, lifts and estate parking require accurate directions.
Narrow stairs and divided upper rooms affect the equipment route.
Separate households and shared halls need clearly agreed boundaries.
Concierge procedures and service access may need advance booking.
Each resident needs the same instructions and a reliable coordinator.
Children's routines and essential belongings shape preparation timing.
Manager access and vacant periods affect when inspection is practical.
Prepare with containment in mind
Wait for written advice before bagging possessions or changing rooms.
Open the requested working space beside beds and upholstered furniture.
List medicines, cylinders, aerosols, batteries and delicate electronics.
Arrange absence for residents, pets and plants for the specified period.
Process laundry in the stated sequence and separate completed items.
Keep furniture assembled unless the team asks for dismantling.
Disclose electrical faults and confirm which circuits can be used.
Provide gate, buzzer, lift, parking and key collection instructions.
Know what the price covers
Assessed using dimensions, contents, evidence and practical readiness.
Includes additional rooms only where findings support a broader scope.
Accounts for liaison, permissions and coordinated resident access.
Restricted carrying, unusual belongings or separately agreed work may change the final amount. See Prices or ask for a property quote.
A smooth arrival in Stepney
Supply the estate or development name, exact block and correct entrance. If a concierge, caretaker or permit controls access, confirm the arrangement before the appointment day.
Explain any lift outage or narrow stairwell, especially for an upper-floor bedroom. A reachable adult should meet the team and know which rooms were agreed.
Questions from occupants
They can advise about skin symptoms, but the pest itself needs room evidence or a specimen.
Only according to the confirmed scope, although everyone should receive consistent containment advice.
No unchecked belongings should be moved there, as that can spread activity or obstruct neighbours.
Possibly, once the floor, stair route and safe carrying requirements have been assessed.
Declare it in advance and follow the specific removal or protection guidance supplied.
Raise tanks and specialist enclosures early because they require individual safety instructions.
The attending technician confirms re-entry after completing the work and checking cooling conditions.
No. Bed bugs can be brought in again, so prevention advice remains important afterwards.
Contain it, label the room and date, and contact the team before moving or spraying anything.
Begin with evidence and access
Tell us what was seen, how the rooms are occupied and how the technician would reach them. We can explain the appropriate next step.