Meet and confirm
The operative checks authority, rooms, evidence and site arrangements.
First establish where physical signs and regular resting places coincide. A suitable interior can then receive a supervised thermal plan shaped by its layout, possessions and estate access.
Share the block entrance, floor, loading point and any caretaker arrangements when enquiring.

Preserve the clues before tidying
Itching or marks on skin are not enough to identify bed bugs. Secure a suspected specimen in a transparent container where practical, then label its exact position and discovery date. Take contextual photographs of dark deposits, pale skins or unusual marks before wiping or dismantling anything.
Write down where everyone sleeps and where they spend long periods resting. Include an occasionally used sofa, spare mattress and any recent room swap. Travel or second-hand furniture can be mentioned as background, but neither should be presented as a proven cause.
An inspection follows credible signs into seams, joints and narrow refuges close to those resting points. Findings give each room its own status and support a defensible treatment boundary. Neighbouring homes remain separate premises requiring consent and evidence.
Six stages with a defined purpose
The operative checks authority, rooms, evidence and site arrangements.
People, animals, vulnerable items and electrical supply are accounted for.
Fans, heaters and sensors are distributed for the actual room geometry.
Warm air is introduced gradually and equipment positions remain supervised.
Protected and exposed measuring points are compared during operation.
Cooling, final observations and the permitted re-entry are communicated.
Select an approach after diagnosis
Where the construction and belongings permit, supervised warming can address an agreed interior. Probe data from different positions guides the operator throughout.
Precisely applied products may suit a limited refuge or a space that cannot safely be heated. The treated surfaces and precautions are explained.
Heat and focused measures can be assigned distinct roles when evidence supports both. Their timing is documented to avoid conflicting instructions.
Small details improve the survey
Retain its features and write the collection place on the container.
Photograph them beside the relevant fabric edge or timber joint.
Record material lodged inside folds and narrow protected gaps.
Add dates to linen observations without claiming they prove identity.
Flag a recliner or couch regularly used overnight.
Set out when another room began or ceased to be used.
Match logistics to the address
Block numbers, entry systems and internal routes need checking.
Split levels and private entrances affect the equipment journey.
Connected bedrooms and stored belongings influence the room review.
Resident and landlord responsibilities should be agreed beforehand.
Every relevant bedroom requires permission and suitable preparation.
Support staff may coordinate keys, occupants and safeguarding needs.
Booking gaps must include preparation, cooling and formal handover.
Keep the original room boundary intact
Wait for the tailored list before bagging or relocating possessions.
Clear practical working space beside beds and used seating.
Declare aerosols, medicines, batteries and temperature-sensitive valuables.
Plan for occupants and animals to remain outside as directed.
Separate processed laundry from items that still need attention.
Never abandon furniture beside communal bins or on a landing.
Explain limitations involving sockets, alarms or mechanical ventilation.
Arrange entry codes, parking authority and any lift protection.
Price follows the verified brief
Assessed using its size, contents and required preparation.
Reflects multiple supported rooms and their physical connections.
Allows for authorised entry, resident liaison and estate procedure.
Distance from parking, lift controls and exceptional contents can change labour and equipment needs. Consult Prices or provide a full brief before expecting a final figure.
Finding the right Thamesmead entrance
A street address may not identify the door closest to the home. Supply the estate name, block, floor and entrance marker, together with instructions for intercom or caretaker access.
Tell the team where a van may stop lawfully and how far equipment must travel. Controlled barriers, podium levels, long walkways and lifts with restricted hours should all be described in advance.
Common questions from residents and landlords
Usually not. Premature sorting creates unnecessary movement. Follow the room-specific preparation list once the proposed scope is known.
Include the estate, block, entrance, floor and flat number, plus any landmark needed to find the correct doorway.
The resident or property representative should obtain permission and explain how the operative reaches the authorised parking or unloading place.
They may provide background, but reactions cannot identify the pest. An insect or characteristic physical signs offer stronger evidence.
Declare tanks and aquatic life at the outset. The technician will explain whether protection or removal is required for the proposed method.
Only if the technician expressly confirms that arrangement. Observe the exclusion instructions issued for the particular property.
Large items influence air movement and create sheltered locations. Their layout helps determine fan, heater and probe placement.
Yes, when they have suitable authority and can communicate preparation, access and re-entry information accurately to the occupant.
No. A separate household requires consent and its own assessment. A landlord may facilitate contact where credible evidence justifies it.
Start with clear property information
Describe the signs, occupied sleeping areas and route from vehicle to front door. The team will outline an appropriate response.