Occupant
Explains the day-to-day evidence.
- Dates the latest sign
- Lists DIY products
- Completes room preparation
When an occupant, owner and manager are involved, practical pest control depends on the right information reaching the right person.

Start with the occupied address, exact room and latest sign. Then name the person who can approve treatment, the person who can open shared areas and the contact who will receive preparation and follow-up instructions. They may be the same person, but assuming this can cause an avoidable delay.
Tell us about keys, alarms, pets, children, food preparation and any resident who may need extra time or assistance. If a loft hatch, meter cupboard, bin store or service riser is relevant, confirm whether it belongs to the home or the wider building. Technicians work only in safe, authorised areas.
Explains the day-to-day evidence.
Approves the agreed work.
Coordinates common fabric.
The technician documents pest-control findings rather than deciding a tenancy dispute.
Specimens, droppings, eggs, cast skins, damage or monitor results are used to distinguish the pest.
Checks establish whether activity is limited to one item or room, or whether connected areas need access.
Food, water, warmth, clutter, fabric and entry points are recorded where they genuinely support the finding.
Treatment, cleaning, monitoring and repair recommendations are separated so each can be assigned appropriately.
Instructions depend on the pest and method. Bed bug work may require selected textiles to be bagged and processed without carrying them through the property. Flea treatment commonly needs floor edges and animal resting places accessible, with veterinary advice considered where pets are involved. Rodent control requires devices to remain secure and undisturbed, not a wholesale emptying of cupboards.
We explain what to move, what to leave in place, how food should be protected and when the space can be used again. Existing sprays or powders must be disclosed because they can affect safety and insect behaviour. If preparation is not sufficient, narrowing or delaying the treatment is better than applying it to the wrong surfaces.
Room boundaries, furniture and movement of belongings are assessed before a chemical or heat-based approach is chosen.
View service →02Flooring, soft furnishings and animal resting areas shape preparation, coverage and aftercare.
View service →03Larvae, webbing and fabric damage are traced to the affected material rather than inferred from an adult moth alone.
View service →The report records active evidence and states any limit caused by unavailable or unsafe access.
Occupants receive the safety, cleaning and re-entry instructions relevant to the method used.
A landlord or manager can arrange proofing once the opening and appropriate timing have been identified.
Fresh signs and monitoring are checked on an agreed date, with further access arranged only if results require it.
Clear arrangements help the visit stay focused on pest evidence.
Yes, although access to communal or structural areas may still require the landlord or managing agent. Explain who occupies the property and who can authorise work beyond the individual home.
The person who commissions the visit receives the agreed record. Where several parties are involved, decide in advance who may receive findings, photographs and recommendations rather than sharing personal information informally.
Responsibility depends on the cause, tenancy arrangements and repair obligations, so a technician should not make a legal decision. An inspection can document evidence and practical actions for the relevant parties to consider.
Provide a working key, alarm instructions, parking details and a contact who can answer questions during the visit. Utilities and lighting should be available where they are needed for safe inspection.
Only if the remaining conditions allow safe and effective work. The technician may treat a limited area, change the method or reschedule rather than apply a product where required surfaces cannot be reached.
We will use that information to scope the inspection and send practical instructions to the right contacts.
Local coverage
Explore pest control services in nearby neighbourhoods.