Confirm entry
The technician meets the named contact and follows the agreed reception, parking and lift procedure.
Bed bug work in Canary Wharf often means fitting a thorough room treatment around a managed apartment building. We agree the evidence, room boundary and route for equipment before confirming heat as the right method.
Tell us the building, floor and sleeping rooms involved when you first get in touch.

Before treatment is proposed
Marks after waking do not prove that bed bugs are present. Better evidence includes an insect, cast skins, eggs or dark spotting around mattress seams, bed-frame joints and nearby furniture. Photograph it and note the room and date.
Explain how the flat is used, including guests and anyone sleeping on a sofa. This keeps an important resting place from being missed simply because it is not called a bedroom.
Do not carry bedding, bags or loose possessions into another room while waiting for advice. Leaving items in place preserves the evidence and limits unnecessary movement.
From arrival to handover
The technician meets the named contact and follows the agreed reception, parking and lift procedure.
Reported signs and relevant sleeping areas are examined before the final treatment boundary is set.
Possessions affected by temperature, alarms and building restrictions are resolved before heating begins.
Air movers and heaters are arranged around furniture so warmed air can reach sheltered positions.
Readings from several probes show how different parts of the room respond during the cycle.
After controlled cooling, the resident receives findings, re-entry guidance and any follow-up advice.
Choosing the response
Heat may suit a prepared room where safe temperatures can reach its contents and harbourages.
A residual programme may suit construction, possessions or access that rule out heating.
Uncertain evidence may call for observation instead of treatment based on bites alone.
What to record
Secure it in a clear container and record the furniture or surface where it was seen.
Leave suspicious spotting near headboards, skirting or frame joints undisturbed for inspection.
Give dates for trips and unpacking, without treating travel as proof of where activity began.
Mention used beds or upholstered furniture recently brought in, even if no insects were noticed.
List products or treatments already tried so the technician can interpret the present signs properly.
Include guest beds and living-room seating whenever somebody regularly sleeps there.
Homes around the estate
Lift bookings and distance from the loading space affect arrival planning.
Housekeeping records and booking gaps help establish a treatment window.
Residents can describe sightings, sleeping patterns and recent changes.
Employer, agent and occupier need one contact for access and decisions.
Every housemate should receive the same room-specific instructions.
Large glazing, open plans and dressing spaces require careful scoping.
Do not move untreated possessions outside without specific advice.
Preparing without guesswork
Use the property-specific instructions, not a generic online list.
Keep belongings in their room unless the team requests a move.
Identify medicines, aerosols, plants, candles, artwork and heat-sensitive possessions.
Arrange for residents and pets to leave during treatment and cooling.
Make bed edges, wardrobes and relevant furniture accessible.
Complete only the requested laundry steps and separate processed items.
Declare alarms, sprinklers, smart controls and electrical limits.
Confirm the contractor entrance, loading instructions, lift and reception contact.
A quote tied to the work
Priced after reviewing evidence, room volume, furniture and the equipment route.
Scoped when findings extend to another bedroom or regularly used sofa.
Accounts for agreed arrival, loading and the building’s operational contact.
A written quote should state the rooms, method, preparation and any review. Read the general pricing information, then provide the Canary Wharf address details for an assessment.
Canary Wharf access
Addresses around Canada Square, South Dock and West India Quay can have separate resident, visitor and contractor entrances. Name the development and confirm which reception expects the technician. If management requires insurance details, advance registration or a fixed service-lift slot, arrange that before the visit.
Include the apartment floor, door-entry procedure and any restrictions on trolley movement through shared areas. A resident or authorised representative should be available to admit the team, answer property questions and receive the handover.
Scope is set for the individual flat. See pest control coverage throughout East London.
Questions before booking
A clear photograph can help, but an intact specimen or inspection gives stronger evidence when the image is ambiguous.
Ask the building team what contractor information they require. Treatment details can usually remain limited to those who need them.
That depends on building rules and lift capacity. Confirm the approved route before the appointment so arrival is not delayed.
Only if they have the exact instructions and understand what must remain in place. Unplanned cleaning can remove useful evidence.
The survey considers wardrobe construction, contents and airflow. You will receive specific instructions for storage included in the room.
Mention computers, monitors and other work equipment during scoping so sensitive items can be reviewed before treatment.
Return only after the team has completed controlled cooling and issued the re-entry instruction for your booking.
Not automatically. The initial scope follows evidence in the reported home; any concern beyond it should be assessed through the appropriate building contact.
Record the date, room and exact position of any credible new sign, preserve it where possible and contact the team.
Prepare a clear enquiry
Describe the evidence, the rooms used for sleeping and the building’s contractor procedure. That gives the team enough context to advise on inspection, treatment suitability and preparation.