Review the report
Dates, room use, item movement and earlier products are checked before the area is disturbed.
From a private flat to an occupied hotel, a Mayfair appointment needs a clear room brief and a workable contractor route. We inspect the evidence, assess heat-sensitive contents and agree access before equipment is brought inside.
Tell us where the latest sign appeared and who can authorise access on the day.

A useful first account
Bed bugs can arrive in luggage, clothing or furniture. Their presence says nothing about cleanliness, and a skin reaction alone cannot identify them.
Describe the exact room involved, when the concern began and whether luggage, bedding or upholstered items have moved.
A technician examines likely harbourages and defines the investigation. Heat is considered only after reviewing the space, construction, contents and practical controls.
What happens on site
Dates, room use, item movement and earlier products are checked before the area is disturbed.
Bed components, nearby furniture and sheltered edges are inspected for physical signs.
Findings and sleeping patterns determine which rooms are included.
Heaters, fans and probes are placed with safe clearances for the operator.
Selected measurements reveal lagging areas and guide airflow or equipment changes.
After controlled cooling, the authorised contact receives re-entry and observation advice.
Treatment options
This may suit a prepared space where air can circulate and useful temperature points remain accessible.
Residual work may suit rooms where sensitive objects or building restrictions prevent satisfactory heating.
Monitoring or selected residual work can accompany another method where each has a clear purpose.
Evidence worth preserving
Secure it in a small container and record the surface or object on which it was found.
Spotting around mattress piping, headboard fixings or furniture joints warrants examination in place.
Photograph shed material in its original position before cleaning or vacuuming.
Possible eggs are easily confused with debris, so appearance alone should not drive treatment.
Dates and locations help distinguish continuing activity from an isolated discovery.
Declare sprays, powders, steam or disposal because these may alter the evidence.
Different operating settings
Several bedroom floors make a record of sleeping and item movement especially useful.
Reception, corridor and lift rules may require separate agreement.
Identify private rooms and shared furnishings so occupants receive consistent instructions.
Housekeeping, adjacent occupancy and equipment access need an empowered manager.
Room changes and shared lounges help trace recent movement.
Resident, landlord and agent should assign preparation, access and handover.
Staff quarters need a contact who understands occupancy and contractor rules.
Preparation without dispersal
Use the written instructions issued for this booking.
Do not carry loose items into an untreated bedroom, office, vehicle or another home.
Point out medicines, aerosols, plants, candles, cosmetics and objects that may respond poorly to heat.
Keep occupants and animals away until the technician confirms re-entry.
Provide reasonable access to bed frames, storage edges, wardrobes and other places named in the plan.
Handle laundry and bagged textiles only as requested.
Declare alarms, sprinklers, ventilation controls and any limits affecting the available electrical supply.
Confirm keys, security clearance, lift protection, loading arrangements and an on-site decision-maker.
A defined quotation
Dimensions, contents, evidence and the equipment route all contribute to the written estimate.
A wider scope is costed where findings or the way occupants use the property justify including it.
Room availability, management procedures and working-hour restrictions are considered before scheduling.
The quotation should state the included areas, required preparation, intended method and any proposed review. See Prices for general information or contact the team with a Mayfair room brief.
Mayfair & Central London
The approved equipment entrance may be through a mews, service yard, basement reception or timed loading bay rather than the front door.
Supply the building name, entrance, floor, lift dimensions, security procedure and direct number for the authorised contact.
For occupied buildings, identify only the relevant rooms and authorised contacts. Explore pest control across Central London.
Questions before booking
No. Reactions vary and have other possible causes. Preserve any physical sign and arrange an evidence-led inspection before choosing a treatment.
Not without an agreed containment plan. Uncontrolled movement can remove evidence and introduce possessions to another room, trolley or storage area.
No. The proposed boundary follows credible findings, sleeping history and movement between rooms. Areas are not included merely because they share a postcode or corridor.
Every sensitive or valuable item must be declared. The technician will advise whether it can remain, needs protection or makes heat unsuitable for that space.
Probes are positioned at selected locations, including places expected to warm more slowly. Their readings guide equipment and airflow adjustments during the appointment.
Ask first. Sheets and mattress edges can hold useful evidence, while moving linen without containment may spread material along a service route.
They should wait until the technician has finished, the space has cooled sufficiently and property-specific re-entry advice has been given to the contact.
Usually not before professional assessment. Taking an uncovered mattress through shared areas can create avoidable risk and may discard evidence needed to define the problem.
Keep a dated note of any credible new sign and its precise location. Contact the team before moving furniture or applying an unplanned product.
Arrange an assessment
Share the evidence, affected spaces and building procedure so we can discuss inspection, suitability and preparation.