Confirm the boundary
Evidence and access are reviewed before the room setup begins.
A technician first reviews the signs, room use and property layout. If heat fits the findings, the working area is prepared and monitored as a defined job.
Tell us where signs occurred and whether parking, stairs or controlled entry affect access.

Check the report carefully
Itchy marks can prompt concern, but they cannot identify bed bugs. More persuasive evidence includes an insect, dark spotting beside a mattress, pale cast material or recurring traces near an occupied bed.
Photograph discoveries before cleaning. A captured specimen should be kept sealed and labelled with the room and date. This gives the surveyor something more reliable than a verbal description.
Explain any recent change in sleeping arrangements, incoming luggage or second-hand furnishings. These details shape the inspection without assigning blame or presuming where the problem began.
The treatment day
Evidence and access are reviewed before the room setup begins.
Sensitive belongings, occupants, animals and safety concerns are accounted for.
Heaters, fans and probes are positioned around the actual furnishings.
Conditions rise gradually while the technician supervises the operating equipment.
Readings from sheltered areas inform changes to circulation and placement.
The final conversation covers re-entry, observations and recommended monitoring.
Match the response
Compatible spaces can be warmed with equipment distributed to suit the layout. Measurements in several positions show how conditions develop.
Selected applications may better suit restricted harbourages or rooms containing materials that cannot be managed for heat.
Where more than one measure is justified, each visit should have a clear purpose, preparation requirement and review point.
Preserve the clues
Keep it intact if possible; an expert can assess its physical characteristics.
Check frame corners, screw recesses and mattress piping without dismantling the room.
Photograph small stains in context, remembering that several causes are possible.
Cast skins may sit under labels, along divan edges or behind a headboard.
Seating deserves attention when it is used routinely for sleeping.
Dates and exact locations help the surveyor understand the pattern of reports.
The Erith housing mix
Reception arrangements, lift use and loading bays may require advance permission.
Steeper stairs and smaller landings influence how equipment is carried upstairs.
Multiple bedrooms and loft storage need an evidence-based room list.
Separate tenancies and shared entrances must be identified without confusing responsibility.
Working door systems and an available key holder are essential on arrival.
One organiser should coordinate access while every resident receives relevant instructions.
Occupancy changes and room records can inform timing and the inspection scope.
Prepare without relocation
Do not carry loose belongings into unaffected rooms or another home.
Make bed frames, nearby storage and relevant soft seating accessible.
Identify medicines, aerosols, cylinders and temperature-sensitive possessions.
Arrange for residents, pets and plants to leave as instructed.
Follow laundry directions in sequence and separate completed items.
Keep furniture assembled unless a specific request says otherwise.
Disclose electrical issues and confirm the available supply before the visit.
Provide parking, door-entry, alarm, lift and key-holder information.
A defined quotation
Priced after its size, furnishings, evidence and preparation are understood.
Reflects only the additional spaces supported by the inspection findings.
Considers permissions, occupant liaison and operational access requirements.
Difficult carrying routes, unusual contents and indicated follow-up may influence the final amount. See Prices or contact the team.
Working in Erith
For a riverside development, confirm reception hours, loading permission and whether a lift must be reserved. For a house, mention steps, parking controls or a narrow side approach.
The meeting person should know the complete room list and hold every necessary key. Time lost resolving building entry can disrupt a carefully planned heating appointment.
Before agreeing the scope
No. Disposal may be unnecessary and moving an uncovered mattress risks spreading insects. Leave it in place until you receive professional advice.
Yes. Reactions vary greatly, so inspection findings matter more than whether every occupant shows a skin response.
Mention it if someone regularly sleeps or rests there. Its relevance depends on use and the location of reported evidence.
Often it can, provided private access, safe working arrangements and any management permissions are organised beforehand.
Keep them contained and ask for handling guidance. Carrying untreated items elsewhere can undermine a sensible room boundary.
Sheltered spaces may warm differently from open air. Those readings help the technician decide whether the setup needs adjustment.
Wait for the on-site re-entry instruction after cooling. The timing depends on room volume, contents and conditions during the visit.
No, not automatically. Findings may justify liaison in a connected building, but access and work in another home require separate agreement.
Keep it, note the place and date, and contact the team. The evidence should be assessed before assuming what further action is needed.
Describe the situation
Share the evidence, rooms in use and property access. The team can discuss assessment, preparation and a suitable next step.