Confirm the agreed rooms
The technician checks the original evidence and notes anything that has changed since booking.
From extended houses to flats near the Broadway, each Bexleyheath property needs its own treatment boundary. We inspect the evidence, agree preparation and monitor the rooms throughout heating.
Tell us which room is affected and what you have found so far.

Start with the room, not the postcode
A bed bug report needs evidence. Dark spotting beside a headboard, cast skins around a divan base or a securely retained insect can guide an inspection; an itchy mark alone cannot confirm the cause.
We ask how each bedroom is used and whether anyone has begun sleeping elsewhere. This helps distinguish a contained finding from activity involving another space.
The scope names the rooms and possessions needing attention. Everyone then receives one preparation plan, avoiding improvised changes that could disturb useful clues.
From arrival to handover
The technician checks the original evidence and notes anything that has changed since booking.
Declared sensitive items, alarms, power arrangements and exit routes are reviewed before setup.
Equipment is distributed around furnishings, with sensors positioned in sheltered or dense locations.
Air movers help carry warmth behind and beneath suitable contents rather than concentrating it centrally.
Readings are logged and the arrangement is altered when a slower point requires attention.
After controlled cooling, the operator removes equipment and gives the named contact aftercare advice.
Match treatment to findings
A suitable furnished space can be heated as a defined zone while probes show how temperatures develop around the contents.
When construction, access or sensitive materials make heat inappropriate, selected harbourages may require a carefully specified residual approach.
Different findings can justify complementary methods across separate areas. Every action should have a stated purpose and review point.
Keep context with each clue
If safe, retain the specimen in a sealed clear container for identification.
Photograph spotting near seams, screw holes or headboard fixings before cleaning.
Take a close image and a wider view showing where the material was found.
Say if someone moved to a sofa or another bedroom after the first report.
Note recent trips, overnight visitors, removals or second-hand furnishings without assuming blame.
Record sightings by room so the pattern is clearer than undated photographs.
The premises shape the visit
Open-plan additions and loft rooms may affect circulation, power leads and the route upstairs.
Management rules, lifts and controlled parking should be settled before equipment arrives.
Confirm which entrance, stairway and services belong to the affected dwelling.
All residents need consistent instructions about laundry, bags and access to their rooms.
Give the last occupied date and explain where spare bedding is normally stored.
Landlord, agent and occupier should agree consent, keys and preparation responsibilities.
Allow enough vacancy time for setup, monitoring, cooling and the final release.
Prepare without spreading belongings
Keep furniture and possessions inside the stated treatment boundary unless instructed otherwise.
Provide working access around beds, upholstered seating, skirting and included cupboards.
Identify medication, aerosols, batteries, candles, cosmetics and delicate materials in advance.
Make arrangements for residents, pets, plants and aquariums during the appointment.
Follow the written laundering and bagging instructions for this property only.
Avoid applying household sprays or powders once professional assessment is under way.
Supply keys for every included room and tell us about door-entry or alarm procedures.
Confirm the electrical supply and disclose any known faults before equipment is connected.
A defined scope
Assessed by dimensions, furniture, preparation and access.
Quoted when evidence supports a wider boundary and more monitoring points.
Planned around authorised entry, operating hours, records and handover.
The figure reflects room volume, contents, equipment access and time on site. Any review should be explained. See our prices or provide details for a quotation.
Plan the journey from vehicle to room
Town-centre parking differs from residential streets. Give the nearest lawful unloading point and note gates, side passages or steps.
For a flat, include the floor, lift, entry system and contractor hours. A named adult must be able to open every space in scope.
Each address is surveyed on its own evidence, even when another report is nearby. Explore pest control coverage across East London.
Questions from Bexleyheath customers
No. Reactions vary and may have other causes, so identification should rest on a specimen, convincing signs or a professional inspection.
Usually not. Premature disposal can remove evidence and make movement through the home more likely; keep it in place pending advice.
Room shape, insulation and connected open areas influence equipment placement, airflow and the number of monitoring points required.
Declare them before the appointment. The technician will explain whether each item should be protected, isolated or removed under controlled instructions.
Occupancy arrangements depend on the agreed zone and safety plan. Follow the written instructions rather than assuming an untreated room is available.
The responsible contact receives confirmation after the heating cycle, managed cooling and final checks have been completed.
No responsible decision can be made from a postcode or calendar alone. Outcome and follow-up depend on evidence, preparation and later observations.
Keep the service paperwork and log any subsequent insect or mark with its date, room and exact position before disturbing it.
Do not relocate potentially exposed bags without guidance. Explain their recent use so they can be handled within the property plan.
Send a property brief
Describe the evidence, affected rooms and access. We will explain the inspection and quotation requirements.