Review the household account
Findings and sleeping arrangements are checked against the proposed room list.
We examine the reported signs and define the rooms that need inspection. When controlled heat is justified, preparation and building access are settled before the treatment date.
Tell us who uses the room, what was found and how equipment can enter the building.

Start with dependable clues
A skin reaction may have many causes, so it should not be treated as proof. Better evidence includes a recognisable insect, dark dots beside a frame, cast skins or recurring marks close to where somebody sleeps.
Retain a specimen in a sealed container, or photograph it sharply before it is disturbed. Note the date, room and precise furniture edge. These facts make the first conversation much more useful.
Describe any nights spent on a sofa, recent guests or luggage being unpacked. This helps identify relevant areas without claiming to know how an introduction occurred.
The working sequence
Findings and sleeping arrangements are checked against the proposed room list.
The technician deals with access, vulnerable objects and remaining safety points.
Heaters, air movers and probes are distributed for the individual interior.
Temperature increases in controlled steps while the setup stays supervised.
Measurements from protected locations guide changes to placement or circulation.
Re-entry timing, notable findings and further advice are explained after cooling.
Treatment should have a reason
A compatible room can be warmed while fans move air around suitable contents. Sensors reveal how enclosed and open positions differ during the cycle.
Where activity is localised or some materials cannot tolerate elevated conditions, a carefully selected application may be advised.
Inspection can occasionally support a sequence of measures. Each should address a stated finding and carry clear instructions.
Leave evidence where it lies
A secured insect gives the technician physical characteristics to examine.
Photograph spotting beside mattress stitching, headboards and screw openings.
Record brown-red marks but remember that they are not conclusive by themselves.
Pale casings can remain beneath labels or inside undisturbed furniture joints.
Include a sofa when it regularly serves as an evening resting or sleeping place.
Dates allow separate reports to be compared without presuming they are linked.
Haggerston buildings
Managed doors, basement parking and lift bookings can shape the arrival window.
Large room volumes, exposed structure and unusual entrances need early description.
A working entry phone and available key holder prevent delays at communal doors.
Split levels, narrow landings and converted upper floors affect carrying.
Residents require consistent advice even when only certain rooms are included.
Business items and domestic sleeping areas must be identified separately.
Cleaning records and upcoming arrivals matter when scheduling access and checks.
Prepare with containment in mind
Keep bags and textiles inside the boundary given in the instructions.
Allow access to bed components, storage edges and relevant seating.
Declare medication, sprays, gas cylinders and delicate electronic equipment.
Make arrangements for people, animals and plants during the stated period.
Follow the laundry sequence and distinguish completed items afterwards.
Do not disassemble furniture unless expressly asked to do so.
Identify electrical restrictions, isolated circuits or known socket faults.
Confirm loading, door codes, lift use, alarms and the attending key holder.
Scope the cost properly
Considered after its dimensions, evidence, contents and readiness are understood.
Covers extra rooms only when the assessment supports a connected treatment boundary.
Factors in building permissions, resident liaison and agreed operating hours.
Restricted unloading, a long equipment route or further recommended work may alter the price. See Prices or contact the team.
A Haggerston arrival
Some newer developments have designated servicing points away from the main door. Provide the loading instructions and reception hours rather than sending the driver only a flat number.
Older terraces and conversions may have steep communal stairs or several locked doors. Confirm who will meet the technician and whether every room in scope can be opened.
Clarify practical points
A description can guide the conversation, but a specimen, clear photograph or site inspection provides firmer evidence before treatment.
Not routinely. The findings and building circumstances determine whether liaison beyond the reported home is reasonable.
Usually, if management permits it and the route is suitable. Confirm reception times, loading and lift arrangements beforehand.
Follow the preparation issued for your furniture and contents. Do not transfer everything into an untreated room.
Explain the equipment and documents kept there so sensitive items and access needs can be considered in advance.
They must remain outside the treatment area for the advised period and return only after the technician's confirmation.
Room centres and protected gaps warm differently. Several readings help show whether circulation needs adjustment.
No. A future introduction remains possible, so follow the monitoring and prevention information supplied at handover.
Contain the insect if possible, record its exact location and contact the team before moving belongings or applying products.
Set out the access
Share the evidence, occupied rooms and entry arrangements. The team can then outline a proportionate assessment and preparation plan.