Preserve and prepare
Record the latest sign, avoid moving suspect items and follow instructions limited to the relevant room and treatment.
In a converted house or managed block, the room where a pest appears may not contain its route. We inspect the reported space first and widen access only when the evidence supports it.

The report should make those boundaries usable rather than simply naming a pest.
Record the latest sign, avoid moving suspect items and follow instructions limited to the relevant room and treatment.
Compare physical evidence, inspect accessible connections, choose a safe method and establish a measurable review point.
Open communal services when justified and arrange durable work to confirmed defects in shared or exterior fabric.
A mouse noticed behind one kitchen may use gaps around pipework, floor voids or a service riser. We start with fresh droppings, gnawing, food damage, sightings and monitor results in that flat. Openings are assessed for size, condition and direction; a rough gap is not automatically active simply because it is visible.
If the evidence leads beyond the unit, the next inspection area is named precisely. It may be a meter cupboard, basement, bin store or adjoining service zone rather than every flat. Where access is unavailable, that limitation appears in the record. Treatment within the home can proceed where appropriate, while communal investigation and repair remain separate actions.
Rat reports require attention to lower-level fabric and outside conditions, but a garden sighting does not prove internal entry. Drainage is considered where the distribution of signs and credible connections support it. Safe devices, food protection, children and pets are included in the control plan.
Live insects, spotting, eggs and cast skins around sleeping areas carry more weight than bites alone.
Natural fibres, larvae, cases and quiet storage reveal which possessions and edges need attention.
Pet resting places and occupied floors inform preparation, coordinated animal treatment and follow-up.
Monitors and harbourage near warmth, moisture and services guide targeted placement rather than broad spraying.
Photograph the sign where it was found and include scale. Keep a safe specimen in a sealed transparent container. Note dates, repeated times, cleaning, DIY pesticide, travel, deliveries, used furniture and recent building work. These facts provide context without becoming unsupported claims about the source.
Once the pest, extent and method are agreed, preparation can name the rooms, textiles, food, furniture and access required. Follow-up then revisits the original points for fresh droppings, new damage, insect activity, captures or monitor results. Old evidence is not counted twice.
No. Inspection begins in the reporting flat and extends only where physical evidence and credible connections justify wider access.
Usually the party responsible for the building fabric. Our report explains the evidence, location and timing so the repair can be coordinated with control.
Avoid taking it into an unaffected room. Record it in place and wait for preparation advice specific to the pest and proposed method.
Fresh signs, captures, new damage and monitor results are compared at the original points after a suitable interval.
Tell us the latest sign and who can provide relevant shared access.